TokyoBids Contact support

YOUR INFORMATION & YOUR CHOICES

Privacy Policy

How TokyoBids handles your information when you explore vehicles in Japan and communicate with your vehicle provider.

Effective and last updated:

1. Who we are

TokyoBids is provided by webordersjp. It helps customers and business users check vehicle listings from Japan, review specifications and images, save vehicles, submit vehicle enquiries and price requests, and communicate with their vehicle provider.

This policy covers the TokyoBids mobile app and the related account services on tokyobids.com. The company that provides your account may also manage your customer relationship and related records under its own privacy obligations.

For privacy questions, contact tokyobids@gmail.com. You do not need to sign in to read this page or contact us.

2. Information we handle

The information involved depends on your account permissions and the features you use. It may be supplied by you, by your account administrator, or automatically when you use the service.

Account and contact information
Name, username, email address, telephone number, country and address where supplied; company membership, account role and access status; password hashes and authentication/session identifiers.
Vehicle activity and preferences
Search terms and filters, saved searches, favorites, vehicle enquiries, submitted price amounts, suggestions, request statuses and related history, selected currency and language.
Messages and support
Messages between customers and their company's authorized staff, sender and recipient identifiers, timestamps and read status, and information you choose to send when contacting support.
Business and transaction records
Deposit amounts, currency, payment references or notes where recorded, account balances and related customer transaction records maintained by your company. The mobile app does not provide a payment-card checkout.
Device and operational information
IP address, browser or app user agent, operating system/platform, app version, login and request timestamps, security and error logs, and notification delivery status. Firebase may process installation identifiers and technical service information.
Notifications
Firebase Cloud Messaging registration tokens, notification preferences, and notification content and routing identifiers used to deliver messages to your device.

The mobile app does not request access to your contacts, microphone or precise device location. Its current Android permissions support network access and notifications, including receiving messages in the background. This does not prevent you from voluntarily including personal information in a message; please share only what is needed.

3. How we use information

  • Sign you in, protect your account and apply the correct company and role permissions.
  • Show vehicle information, remember your choices and provide saved searches and favorites.
  • Manage vehicle enquiries, submitted price requests, associated records and customer communications.
  • Deliver service messages and notifications, and handle support and privacy requests.
  • Maintain reliable operation, investigate failures or misuse, and meet applicable legal obligations.

Where a legal basis is required, processing depends on providing the requested service, legitimate interests in service operation and security, applicable legal obligations, or consent where required. Optional device permissions can be changed in your device settings.

4. Service providers and sharing

Relevant account details, vehicle requests, amounts, messages and customer records are available to authorized staff of the company managing your account and to authorized TokyoBids administrators as needed to operate and support the service. Messages are not an end-to-end encrypted private messaging service.

  • DigitalOcean: provides infrastructure for the service and Spaces image storage/content delivery. Requests for vehicle images expose standard connection information, such as IP addresses, to the infrastructure delivering those images.
  • Google Firebase: provides mobile notification delivery. Installation identifiers, registration tokens, notification content and technical service information may be processed by Firebase. See Firebase privacy information.
  • Apple: on supported iOS installations, Apple Push Notification service participates in notification delivery.
  • Communication providers: email providers process correspondence when you contact our support address.

We may also disclose information where required by law or necessary to investigate fraud, protect the service or establish or defend legal claims. If you follow a link to a separate service, that service's privacy policy applies to its processing.

Hosting, support and notification providers may process information outside your country. Applicable data-protection requirements and provider contractual safeguards govern these arrangements. The current mobile app does not include an advertising SDK.

5. Local storage, permissions and your controls

The app stores sign-in/session information and preferences on your device, uses platform secure storage for authentication material, and caches vehicle images for faster loading. Related website services use session and security cookies and preference storage.

You can update available profile details and preferences in the app, remove favorites and saved searches, sign out, and turn message notifications off in Profile or in your operating system's settings. Disabling notifications stops that delivery channel; it does not delete your account or existing messages. Firebase installation and service identifiers may still be processed by the SDK even when visible notifications are disabled.

Notification previews can appear on your lock screen, depending on your device settings. Adjust those settings if you do not want message previews visible to others.

6. Retention and security

Account information is retained while needed to provide your account and related services. Vehicle request history, messages and business records may remain necessary to complete your requests, resolve disputes, maintain security or meet record-keeping obligations. There is no single retention period for every record type; the purpose, applicable obligations and any outstanding matter determine what must be kept.

On a verified deletion request, we delete or anonymize account-associated data that is no longer required. Where limited records must be retained for legal compliance, fraud prevention or security, we explain the reason and applicable retention period when handling the request. Backup copies may remain until their scheduled replacement or expiry, and third-party providers apply their own relevant retention rules.

Connections to the production service use HTTPS. Access controls, password hashing and platform secure storage help protect information. No system can guarantee absolute security, so keep your login credentials private and contact us if you suspect unauthorized access.

NO APP INSTALLATION OR SIGN-IN REQUIRED

7. Request account or data deletion

To request deletion of your TokyoBids account and associated personal data, email tokyobids@gmail.com with the subject TokyoBids account deletion request.

  1. Send the request from your registered email address if you can.
  2. Include your username or account email and the company associated with your account, if known.
  3. Tell us whether you want the entire account deleted or only particular personal data removed.
Email a deletion request

This opens your email app; you still need to send the message. If no email app opens, use the address above in your usual email service. Do not include your password, identity documents or payment-card details.

We may ask for limited information to verify account ownership. We review requests, coordinate with the company managing the account where needed, and confirm completion or explain any lawful retention exception. Records considered for removal include the account profile and sign-in data, saved searches, favorites, notification registrations, messages and associated request history. Necessary retained transaction or security records are covered in section 6.

Uninstalling the app, signing out, or temporarily disabling an account does not itself delete server-side data. You may use the same email address to request deletion even if you no longer have the app or access to your account.

8. Your rights and how to contact us

Depending on your location, you may have rights to access, correct, delete, receive a copy of, restrict or object to the processing of personal information, withdraw consent, or complain to a relevant data-protection authority. Contact us to make a request. Where the company that provided your account is responsible for particular records, we may direct or coordinate your request with that company.

TokyoBids is designed for adult vehicle customers and business users, not for children. If you believe a child has provided personal information, please contact us so we can review and address it.

We may update this policy as the service or applicable requirements change. The date at the top identifies the latest version. Material changes will be communicated where required.

webordersjp
Developer of TokyoBids
tokyobids@gmail.com
tokyobids.com